booking policies

Manu Explorers Group (RUC: 20615080668): Booking and Deposit Policy

1. How to Book Your Tour

To reserve your adventure with Manu Explorers, please send an email to manuexplorers@gmail.com. In your email, kindly include:

- The specific tour you are interested in.
- The total number of people in your group.
- Your preferred tour date(s).
- If you wish to join an existing upcoming departure, please specify this in your inquiry.

Upon receiving your booking request, we will confirm tour availability for your chosen date and provide the total cost per person.

2. Group Sizes and Pricing

Our tours are priced based on minimum group sizes:

Machu Picchu Tours: Minimum 1 person.
Jungle Tours: Minimum 2-3 people (this varies by specific jungle tour).

For groups smaller than the required minimums, the tour price may be adjusted. If your group size differs, please contact us directly, and we will work with you to find a suitable tour option.

3. Deposit Requirements

A non-refundable deposit is required to confirm your tour reservation. Your tour will not be confirmed until this deposit is received.

50% of the total tour price for Machu Picchu tours.
25% of the total tour price for Birding and Jungle tours.

Why do we require a deposit?
Your deposit secures essential services in advance, ensuring a seamless experience upon your arrival. This includes:

- Purchasing train tickets (often required months in advance).
- Booking hotel/lodge accommodations.
- Securing food supplies for the tour.
- Purchasing entrance tickets to all National Parks and Reserves (e.g., Machu Picchu).

4. Confirming Your Reservation

Once we receive your deposit via online, Bank Wire Transfer or Western Union (bank fees are not included in the deposit amount), your tour will be confirmed, and we guarantee its departure, barring unforeseen natural disasters.

You will receive a service voucher confirming your reservation details.

5. Final Payment

The remaining balance of your tour cost is due upon your arrival in Cusco, at least one to two days prior to your tour departure date. We accept final payments in cash USD, EUR or Peruvian Soles only at your hotel or our office in Cusco.

6. Cancellations and Travel Insurance

Weather conditions in the Highlands and Rainforest can be unpredictable. While April to October are generally the driest months, rain can occur year-round, potentially leading to road inaccessibility due to landslides.

We strongly recommend purchasing comprehensive travel insurance to cover:

- Unpredictable weather conditions leading to itinerary modifications or cancellations.
- Tour cancellations (by either party).
- Flight cancellations.
- Accidents, loss of personal luggage, and hospitalization.
- Additional costs due to safety concerns, illness, changes in government policy, or political instability/strikes.

Please note: Manu Explorers does not accept responsibility for cancellations, losses, tropical medical problems, damage, or injury to property or persons. Claims for compensation due to weather-related issues or other unforeseen circumstances cannot be considered by Manu Explorers.

6. Client-Initiated Cancellations:
For cancellations made after a tour is booked and confirmed, no refund will be given.

Should a client choose to separate from the tour group during the trip, they will be responsible for all associated expenses for their early return to Cusco.

In the event of a tour cancellation for insurance purposes, please request a tour cancellation certificate at our office. This certificate will be provided within 24 hours of your request.

7. Lodge and Accommodation Policy

Lodge Changes:Please note that lodge accommodations may be subject to change during your trip due to unforeseen availability issues. In such instances, our company guarantees to secure an alternative lodge of comparable quality and features along your planned route.

Rooming Policy:Your reservation includes double occupancy rooms. Solo travelers will be prioritized for single room accommodation where available. However, if single rooms are fully booked, solo travelers will be assigned to a shared room with another group member, irrespective of gender.

Private Room Option:For an additional fee of $120 USD, you may request a private room.